Category: Online Reputation Management

Online Relationship Management, Online Reputation Management, ORM

Professional Online Reputation Management: Protect and Enhance Your Brand

Business professionals managing online reputation with security shield

In today’s digital-first world, a brand’s reputation is more vulnerable than ever. With a simple Google search, potential customers can uncover everything about your business, from customer reviews to media coverage, all in real time. This makes online reputation management (ORM) crucial for businesses of all sizes. How your brand is perceived online can make […]

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Customer Experience, Online Reputation Management, ORM, Social Media

The Human Touch in ORM: Why Personalised Responses Win Every Time

The Human Touch in ORM Why Personalised Responses Win Every Time

Let’s be honest—online reputation management isn’t just about “responding quickly.” It’s about responding with heart. In my journey handling ORM across sectors like finance, wellness, personal care, and parenting brands, one thing has become crystal clear – Customers don’t want robotic replies. They want to feel heard. Here are some of the challenges that every […]

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Online Reputation Management, ORM

ORM Beyond Social Media: The Impact of Third-Party Review Sites

ORM Beyond Social Media The Impact of Third-Party Review Sites

When you think of “Online Reputation Management,” social media comments and DMs likely come to mind. But did you know that third-party review sites—like Mouthshut, Trustpilot, Job Portals, ConsumerComplaints.in, and even Google Reviews—often carry significantly more weight in a potential customer’s mind? These platforms frequently appear on the first page of Google when people search […]

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