{"id":10991,"date":"2024-03-12T15:54:37","date_gmt":"2024-03-12T10:24:37","guid":{"rendered":"https:\/\/blog.bcwebwise.com\/?p=10991"},"modified":"2024-11-28T16:18:53","modified_gmt":"2024-11-28T10:48:53","slug":"online-response-management-to-become-a-game-changer","status":"publish","type":"post","link":"https:\/\/www.bcwebwise.com\/blog\/online-response-management-to-become-a-game-changer\/","title":{"rendered":"Online Response Management to become a game-changer"},"content":{"rendered":"\n<p><strong>84% of customers trust online reviews<\/strong> before visiting a business, making it clear online reputation is one of its most valuable assets to cultivate a favorable digital presence(1). Whether it&#8217;s a review on a third-party site, a comment on social media, or a rating on a business directory, each piece of interaction contributes to the overall image of the brand.&nbsp;<\/p>\n\n\n\n<p>In a customer centric era, where trust and reliability are paramount, maintaining a positive online reputation is not just a marketing concern but a critical element for attracting and retaining customers. <strong>One in three consumers (33%)<\/strong> would avoid a business with a bad online reputation(2). The risk of a bad online reputation shouldn\u2019t be underestimated.<strong> Forbes reported 94% of consumers avoid visiting<\/strong> a business with a bad reputation. Businesses with just one negative article ranking online <strong>risk losing over 20%<\/strong> of prospective customers. Businesses with four or more can experience a<strong> loss of up to 70%.<\/strong>(3)<\/p>\n\n\n\n<p>Studies indicate that customer churn can lead to a<strong> loss of 15-50%<\/strong> of your annual revenue if a business fails to actively engage with its audience on social media. Whereas&nbsp; reducing churn rate by just 5% can increase revenue by 25\u201395%. Therefore, ORM in social media is not just about monitoring; it&#8217;s about actively participating and engaging to build a loyal community.(4)<\/p>\n\n\n\n<p>&nbsp;The integration of online responses with actionable Business Intelligence(BI) offers a pathway to not just understand but anticipate customer needs. The possibilities are endless; let\u2019s explore how everything is related to how you deliver experiences to your customers.<\/p>\n\n\n\n<p>Integrating an ORM tool with advanced analytics and AI capabilities marks a strategic move that allows you to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sift through extensive data, identifying prevailing buyer\u2019s sentiments and customer complaints about any products, price, or stores to address concerns and adapt offerings in real-time.<\/li>\n\n\n\n<li>Stay ahead of the curve by improving your Customer Experience(Cx) with Predictive Personalization before the customer even expresses a demand.<\/li>\n\n\n\n<li>Grasp customers&#8217; real needs and optimize touchpoints, turning every interaction with your brand into a continuous loop of improvement.<\/li>\n<\/ul>\n\n\n\n<p>Several leading brands have already begun to harness the power of online responses, and BC Web Wise has been a pioneer in reshaping real-time customer engagement and BI together.&nbsp; Hence consolidation of Online Reputation Management (ORM) through a single end-to-end service agency offers unparalleled advantages, giving brands a comprehensive, unified view of their presence and performance. By choosing BCWebWise for your ORM needs, we enable you to make informed marketing campaigns that are very targeted to customer insights &amp; business.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/www.bcwebwise.com\/online-reputation-management-services\/\" target=\"_blank\" rel=\"noopener\" title=\"\">Contact us<\/a> today to start your journey towards a more cohesive, powerful brand image.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Data Sources:<\/h5>\n\n\n\n<h6 class=\"wp-block-heading\">1. Podium State of Online Reviews 2023 <br>2. Sprouts Social Media Marketing Industry Report 2022 <br>3. Reputation Statistics 2023 Status Lab &amp; Linkedin Article <br>4. Qualtrics Customer Churn Report 2022 <\/h6>\n","protected":false},"excerpt":{"rendered":"<p>84% of customers trust online reviews before visiting a business, making it clear online reputation is one of its most valuable assets to cultivate a favorable digital presence(1). Whether it&#8217;s a review on a third-party site, a comment on social media, or a rating on a business directory, each piece of interaction contributes to the [&hellip;]<\/p>\n","protected":false},"author":1001008,"featured_media":10993,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[541,542,540],"tags":[835,834],"class_list":["post-10991","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-online-relationship-management","category-online-reputation-management","category-orm","tag-online-response-management","tag-orm"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.bcwebwise.com\/blog\/wp-json\/wp\/v2\/posts\/10991"}],"collection":[{"href":"https:\/\/www.bcwebwise.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bcwebwise.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bcwebwise.com\/blog\/wp-json\/wp\/v2\/users\/1001008"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bcwebwise.com\/blog\/wp-json\/wp\/v2\/comments?post=10991"}],"version-history":[{"count":5,"href":"https:\/\/www.bcwebwise.com\/blog\/wp-json\/wp\/v2\/posts\/10991\/revisions"}],"predecessor-version":[{"id":11005,"href":"https:\/\/www.bcwebwise.com\/blog\/wp-json\/wp\/v2\/posts\/10991\/revisions\/11005"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bcwebwise.com\/blog\/wp-json\/wp\/v2\/media\/10993"}],"wp:attachment":[{"href":"https:\/\/www.bcwebwise.com\/blog\/wp-json\/wp\/v2\/media?parent=10991"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bcwebwise.com\/blog\/wp-json\/wp\/v2\/categories?post=10991"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bcwebwise.com\/blog\/wp-json\/wp\/v2\/tags?post=10991"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}